Call for Concern - Call 4 Concern (C4C) is a patient safety initiative.
Experience tells us that, for patients in hospital, they or their family members or carers, can identify the early subtle signs of deterioration often before hospital personnel due to familiarity and awareness of the individual’s normal health and behaviours.
C4C enables patients and their relatives to call for help or advice from a team that specialise in supporting the acutely unwell and clinically deteriorating patient when they are concerned about a patient’s condition, and they feel that their concern is not being heard by the ward team.
The Critical Care Outreach Team (CCOT) and the Clinical Night Team (CNT) are teams of nurses experienced in the management of acutely unwell and deteriorating patients. We may be unable to take your telephone call immediately, please leave a message to include:
- The name of the patient
- The ward
- A contact number
- A brief overview of your concern
We will aim to get back to you as soon as possible.
CCOT or CNT will prioritise the urgency of the call and visit the patient on the ward to discuss the concern and assess as necessary.
The teams will work with you, your family and ward staff to ensure the most appropriate management plan and treatment options are in place to address your specific health concerns. We will keep you informed of any discussions regarding your care.
Any concerns should first be discussed with the responsible doctors and nurses on the ward. If, after doing so, you feel your concerns are not being addressed, you can make the Call 4 Concern:
• As a patient worried about your clinical condition
• As a relative worried about a patient’s clinical condition
• If you feel there are inconsistencies in how care is being given
Call us directly on our dedicated mobile phone.
07704 021244
Please leave a message if there is no immediate answer.
Should you require further advice for concerns not related to a clinical condition please contact:
Switchboard - 01772 716565 and request appropriate department.
Patient Experience and PALS - 01772 522972 / email: PALS@lthtr.nhs.uk
Monday to Friday, 9am-4pm (excluding Bank Holidays)
Call For Concern Leaflets
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