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Reasonable Adjustments

The Reasonable Adjustment Flag is a national record which indicates that reasonable adjustments are required for an individual and optionally include details of their significant impairments and key adjustments that should be considered for their appointment.

Under the Equality Act 2010, organisations have a legal duty to make changes in their approach or provision to ensure that services are as accessible to people with disabilities as they are for everybody else. These changes are called reasonable adjustments.

Reasonable adjustments can mean sometimes a need for longer appointments, providing easy read materials or communications via a carer or interpreter. This legal duty is pre-emptive which means a service should know about a person’s need for adjustments when they are referred or present for care. For this to happen, and for the best care to be delivered, adjustments need to be recorded and shared across the Trust. 

Sometimes we learn of patients’ needs when they are referred to our hospital but this doesn’t always happen. To help us record this information we ask that you advise staff at your next visit what your requirements are, if any. It may be that you need a hoist to help you at an appointment, or an interpreter for communication needs, you may have a large wheelchair and require a more spacious meeting room for your appointment. Please let us know so we have this recorded and can plan for any further visits.


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Chorley and South Ribble Hospital

Preston Road



01257 261222

Royal Preston Hospital

Sharoe Green Lane




01772 716565

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