Cancelling appointments

What do I do if I cannot attend my appointment?

If you are unable to attend your appointment or need to change it to a more suitable date and time, it is important to let us know as soon as possible. This will enable us to offer your appointment to another patient and rebook you another at a more convenient time.

The teams can also be contacted by telephone:

  • Main Outpatients Booking Office on 01772 524555 (Monday to Friday, 8am to 7.30pm excluding bank and public holidays)
  • Paediatric Appointment Booking Team on 01772 522549 (Monday to Friday, 9am – 5pm excluding bank and public holidays)
  • Gynaecology Booking Team on 01772 524403 (Monday to Friday, 9am – 5pm excluding bank and public holidays)
  • Orthopaedic Booking Team on 01257 247674 (Monday to Friday, 9am – 5pm excluding bank and public holidays)

If you need to cancel or change a new patient appointment booked through the electronic booking system called NHS e-referral you need to contact the Referral Management Centre 

The opening times are 8am to 6pm Monday to Friday and the number is 01772 325100

There is also a national telephone line 0345 6088 8888 and this is open Mon – Friday 8am to 7pm and Sat/Sun/Bank Holidays 8am to 4pm

The national team also have a web page which appointments can be booked via https://refer.nhs.uk/login

Please note that successive patient cancellation requests may result in you being discharged back to your GP or referrer.

What happens if I fail to attend my appointment?

It is important that you attend your appointment for your health and wellbeing.  If you fail to attend and have not told us, your hospital doctor will review your case notes and decide if a further appointment is required, or you may be discharged back to the care of your GP.