What is PEP+?
PEP+ is the regional Patient Engagement Portal created by the Digital Services Team at Morecambe Bay. In the not-too-distant future, it will be utilised across the whole of Lancashire and South Cumbria and will be much more than “just” a patient portal!
It will currently allow patients of Lancashire Teaching Hospitals to:
- View and manage their own appointments (request a cancellation or reschedule)
- View and download outpatient appointment letters
- View and update their own personal information
Updating your personal information
PEP+ allows patients to view and update their own personal information.
Within the “My Details” section, patients of Lancashire Teaching Hospitals can currently check and amend the following:
- Mobile phone number
- Email address
- Ethnicity
Digital Letters
PEP+ is the new home of Lancashire Teaching Hospital’s digital outpatient appointment letters. Once a patient has received an SMS invitation to view appointment details on PEP+, they can access all relevant letters under the Outpatient Letters header.
There, the letter can be viewed and downloaded, and the patient can request to cancel or reschedule the corresponding appointment by selecting the “Cancel/Change Appointment” button within the letter view.
Appointment Management
Patients can manage their own appointments within PEP+ by selecting the Outpatient Letter that corresponds to the relevant appointment. They can then select the “Cancel / Change Appointment” button which allows them to request to cancel or reschedule as appropriate.
SMS Invitations and Reminders
To ensure that patients are fully informed and are notified urgently of any changes to their upcoming appointments, they will receive different SMS messages throughout their healthcare journey, as below.
- Portal invitation: this SMS message will be received when a new appointment is booked by the hospital
- Appointment update: this SMS message will be received whenever an important update has been made to an upcoming appointment
- 7 day reminder: this SMS message will be received 7 days prior to the date of the upcoming appointment
- 48 hour reminder: this SMS message will be received 48 hours prior to the date of the upcoming appointment
All messages will be received from “NHSAppt”, ensuring that patients know they are genuine.
Digital Clinic Letters
Digital clinic letters are now available for view in the Patient Engagement Portal. Once a letter has been finalised by the relevant department, the patient, guardian, or carer, will receive a text message from “NHSAppt” inviting them to review their letter, along with a link to the patient portal where they will be required to enter the relevant NHS number and date of birth. They will then be directed to My Healthcare Records where they will find the digital clinic letter waiting for them. This can be viewed and downloaded as necessary. Should the patient opt-out, or not view the letter within 7 days, a paper copy will be posted.
