Accessibility and Translation

Translation help

Reach Deck logo Our pages can be translated to other languages using ReachDeck.
On any page click on the orange circle to open up a bar.
You can then use the drop down to select another language.

Support with using ReachDeck

A full range of support services are provided for ReachDeck:

Tel: 0800 328 7910


Some of the things we have done to make our website more accessible

We have worked hard to make sure that our website can be used by as many people as possible. For instance we have built-in some quick methods to change how you can view our website. We have also included general help on this page for all visitors to our website.

For people who…

Additional help…

For people who prefer a medium or high contrast

Some people find it easier to read a web page if there is a higher contrast between the background and the text. We have built this function in to our website so that if a visitor selects a different contrast all our web pages will remain in that view during the same session providing the user has “accepted cookies”.

At the top of our web pages, inside the Accessibility Options Menu, you will see the contrast buttons. They represent different screen views. If you click on these you will be able to view our website using a different set of colours.

The middle button with a brown background will give you a medium colour contrast between the background and the text; the button with the black background on the right will give you a high contrast between the background and the text; and the button on the left with a white background will take you back to the original (default) view.

If you prefer to completely personalise the contrast for all websites, you can change the settings in your browser, or on your computer system. These settings will remain until you next change them – should you feel the need to do so. 

For people who like to increase the size of the text

A lot of users prefer to view the text on websites in a larger size than normal. We have built this function in to our website so that if a visitor decides to change the size of the text, all our web pages will automatically display the same text size during the user’s session. This will only happen if a visitor to our website has “accepted cookies”.

Change the size of text on your screen for your session

You can also use your keyboard, or keyboard and middle mouse wheel (if you have one), to change the size of the text when viewing text using most browsers.

Larger text:           [Ctrl] and [+] or [Ctrl] and mouse wheel forward.

Smaller text:         [Ctrl] and [-] or [Ctrl] and mouse wheel back.

The above method will make everything on screen larger/smaller including images.

Permanently changing the size of text in your computer Settings

You can also change the setting on your computer, or through your browser, so that you always have the size of font that you prefer for all websites. You can change it back again any time you wish.

For people who prefer to use the keyboard

Some people have restricted mobility and find using a mouse quite difficult for various reasons so we have made sure our website can be navigated by someone who only uses a keyboard.

Pressing the tab key allows you to move forward on each page through the menus, links and text boxes requiring input from you - and pressing the shift and tab key allows you to move back. The arrow keys on the keyboard will enable you to scroll up and down and left or right.

When you land on a drop down box with a series of options you will have to use the Alt key and a down, or up, arrow to make your selection before pressing Enter.

We have designed our website so that when you use the tab key you can easily see where you are currently focussed. You can also check where you have landed by looking on the left at the bottom of your computer screen.

For people who would rather listen to the text

Listen to this website with ReachDeck

Whether you are using a Smartphone, Tablet, PC or Mac, ReachDeck will provide the speech and reading support tools you require for free.

What is ReachDeck?

ReachDeck reads website content out loud using the most natural and engaging voice to transform your online reading experience.  New features include: Translator, Simplifier, Screen Masking for Touch Screens and the ability to personalise the settings to suit individual needs and preferences.

Other features include:

  • Dual-Colour Highlighting
  • Text Magnification
  • Translator
  • MP3 Maker
  • Screen Masking
  • Pronunciation Modifier
  • Secure Site Reading
  • PDF Reading
  • International Languages

More than 7,000 websites use ReachDeck, so once you have it on your device you can listen to all of these websites too. For more information, please visit ReachDeck - Web Accessibility Checker, Toolbar & Content Editor | Texthelp

Who does ReachDeck Plus help?

ReachDeck Plus helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Those with print disabilities, such as dyslexia or mild visual impairments, and those with English as a second language find BrowseAloud Plus particularly useful.

How do I get ReachDeck Plus?

Click on the ReachDeck Panel that appears on the Homepage of this website to launch the ReachDeck Plus toolbar then simply click any text to hear it read aloud.

Support with using ReachDeck

A full range of support services are provided for ReachDeck:

Tel: 0800 328 7910

For people who cannot hear very well or are deaf

We may occasionally place video content on our website via YouTube embedding and we use the captioning element in the YouTube video to aid deaf or hard of hearing visitors. Please contact us if you experience any difficulties with videos and we will do our best to support you.

For people who cannot see very well or are blind

There are many different types of sight impairment including colour blindness and macular degeneration and we have done our best to ensure that users with vision impairment will have an equivalent experience to other users when visiting our website.

Apart from adjusting the size of the text as given earlier under the heading “For people who like to increase the size of the text”, it is possible to magnify sections of the screen where a user is currently focussed using BrowseAloud.

BrowseAloud can also help by highlighting text, text magnification and reading out the text. You can also save the text as an MP3 to play back.

Viewing documents on our website

Throughout our website you will see links to our documents which you can open, or download onto your computer. We have converted the majority of documents on our website to PDF (portable document format) as recommended by the gov digital standards. This means you will be able to read these documents in your browser

When things don’t work as they should

We have worked hard to ensure that our website meets current accessibility guidelines, and we have done our best to consider all our visitors’ needs.

However, if you are experiencing any difficulty with accessing the content of our website please do not hesitate to contact us for support  and we will do our best to support you and address any issues you raise.