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Digital Appointment Letters

Lancashire Teaching Hospitals offers the majority of our patients the ability to receive their outpatient appointment letter digitally. This will be delivered via a text message directly to the patient’s mobile phone with the number they have registered with the Trust. This new way of receiving an appointment letter will mean that patients will be able to view all of their appointment details on their smartphone, tablet or computer. Once received, the appointment can then be added directly into the patient’s digital calendar as a further reminder too.

The provider of our digital letters is Healthcare Communications

healthcare communications

How it works

The system is safe and secure and can only be accessed with the PIN and the patients’ date of birth. As well as the appointment date and time, the letter also includes any pre-assessment instructions, essential reading and hospital information as attachments.

If the digital letter is not accessed within 24 hours or no mobile number is held, then a postal letter will be automatically sent, and the digital letter deleted.

These digital letters can greatly improve our patient experience by

  • Allowing patients to access their appointment information anytime and anywhere by smartphone, tablet and desktop. Details can be emailed and printed off too.
  • The appointment can be added directly into the patient’s digital calendar to reduce the risk of forgetting their appointment and keep their treatment on track.
  • Working out travel plans with a live home to hospital Google map with real time travel times.
  • Adding speech, reading and translation options to digital text. The letter content can be read aloud in multiple languages to the patient too!

Please watch the video below to demonstrate how the digital letters can help you.

Frequently asked questions


Get in touch

Chorley and South Ribble Hospital

Preston Road



01257 261222

Royal Preston Hospital

Sharoe Green Lane




01772 716565

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