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Text Reminders

Appointment reminder via text message

Every year, thousands of patients accidently miss their hospital appointment simply because they forget when it is.

smsgraphicWe appreciate how busy people are and how easy it can be to forget an appointment or mislay an appointment card; however, patients not attending their appointments have a negative impact on the service the Trust provides.

Each missed appointment costs the hospital money in terms of the time the medical staff waste, but more importantly, it means that the slot cannot be offered to another patient.

It has been shown that sending appointment reminders significantly reduces the number of missed appointments; therefore, where appropriate the Trust will send a text to patients reminding them of their outpatient appointments.


Appointment Text Reminder Service – What does this mean for me?

Reminder calls and texts are provided to you free of charge.

speech graphicIf you have given your mobile number to any NHS Healthcare provider, we will accept this as implied consent that you agree for the Trust to use this number to contact you regarding your hospital appointments

An initial reminder is sent out seven days prior to the appointment, and then a final reminder sent again 24 hours before the appointment

As a matter of good practice, we would ask that you update us of any changes in your contact details; this will allow us to contact you in a timely manner. You can do this via your GP at time of referral, or follow-up patients can update their contact details with the clinic receptionist.

If we do not currently hold a valid mobile number on record for you then you may receive an automated telephone call instead of a text message. 

What does this mean for me?


Get in touch

Chorley and South Ribble Hospital

Preston Road



01257 261222

Royal Preston Hospital

Sharoe Green Lane




01772 716565

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