
The Patient Experience and PALS Team provides support for our patients, their families and carers. We aim to:
- Actively listen and respond to concerns, suggestions or queries to help improve patients’ experiences
- Provide information on NHS Services
- Offer advice on the NHS Complaints process and provide information on how to seek independent advice if you wish to make a complaint
- Feedback your views to the relevant staff, Chief Executive and Trust Board
- Help the organisation learn from feedback and concerns to improve your experience
You can contact our friendly Team, Monday - Friday between 9.00am-12.00pm and then 1.00pm-3.00pm (excluding bank holidays):
- By email: PALS@lthtr.nhs.uk
- By phone 01772 522 972
Appointment Enquiries
If your query is about an appointment, please contact the appropriate team directly using the details below.
Pre-op
01772 522063 | poarph@lthtr.nhs.uk
Endoscopy
Gynaecology/Women’s Health
01772 524615 | ObsandGynaecologySecs@lthtr.nhs.uk
Paediatrics
01772 522546 | paediatricmedsecs@lthtr.nhs.uk
Orthopaedics
01772 523320 | orthosec@lthtr.nhs.uk
Radiology
- CT Booking:
01257 247793 / 01257 247785
cta.appointments@lthtr.nhs.uk
- Maternity Obstetric Ultrasound Booking:
01772 524616
ultrasound.sharoegreen@lthtr.nhs.uk
- Non-Obstetric Ultrasound Booking (CDH):
01772 524291 / 01772 522553
us.appointments@lthtr.nhs.uk
- Non-Obstetric Ultrasound Booking (RPH):
01772 522619 / 01772 524292
us.appointments@lthtr.nhs.uk
- Fluoroscopy Booking (CDH):
01257 245864
fluoroscopy.team@lthtr.nhs.uk
- Fluoroscopy Booking (RPH):
01772 522096
fluoroscopy.team@lthtr.nhs.uk
- Breast Ultrasound and Mammogram X-Ray Booking:
01257 245861
breastappointmentsx-ray@lthtr.nhs.uk
- MRI Booking:
01772 523999 / 01772 522014
mri.appointments2@lthtr.nhs.uk
- Nuclear Medicine Booking:
01772 522381
nuclearmedcontrolrm@lthtr.nhs.uk
- X-ray and DEXA Booking:
01772 522096 / 01772 524236
xray.rph@lthtr.nhs.uk
- Interventional Radiology Day Unit:
01772 522343
irdu@lthtr.nhs.uk
Ophthalmology
01257 245056 | orthoptic.appointments@lthtr.nhs.uk
Oncology
- Oncology Reception: 01772 522900 | ribblesdaleunit@lthtr.nhs.uk
- Oncology Administration: 01772 522752 | oncology.administration@lthtr.nhs.uk
For anything else, please contact Outpatients on 01772 524555 | Outpatient@lthtr.nhs.uk
Raising a concern
There are three ways to raise a concerns with Lancashire Teaching Hospitals outlined below.
Compliments
Where you have received a positive experience, we really value your feedback as it gives us an opportunity to reflect on what we do well in helping to provide excellent care with compassion.
You may also wish to thank members of staff for the service and treatment that you have received. This always helps to put a smile on their face and know that you are thankful for their support!
You can make a compliment by emailing: PALS@lthtr.nhs.uk
Patient Nominated Rewards Programme
The LTHTR Proud Rewards are a great way for our patients to recognise and reward staff at Lancashire Teaching Hospitals, including our students and volunteers!
You can nominate an individual staff member or a team for a Patient Reward to thank and celebrate how they have provided you, or a family member with excellent care with compassion.
For a Patient to nominate, please complete this form to submit your nomination.
The judging panel will be looking for a clear example of how an individual or team has provided excellent patient care with compassion, linking in with our Trust values.
We look forward to receiving your nominations and celebrating all the excellent work that happens at Lancashire Teaching Hospitals!
Is there a deadline?
No, nominations are always open. However, the cut off for nominations is the 15th of every month for them to be considered for the following months reward.
Printable Leaflet
This leaflet provides information for patients, families and carers on how to give feedback and raise concerns: