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Patient Experience and PALS


The Patient Experience and PALS Team provides support for our patients, their families and carers. We aim to:

  • Actively listen and respond to concerns, suggestions or queries to help improve patients’ experiences
  • Provide information on NHS Services
  • Offer advice on the NHS Complaints process and provide information on how to seek independent advice if you wish to make a complaint
  • Feedback your views to the relevant staff, Chief Executive and Trust Board
  • Help the organisation learn from feedback and concerns to improve your experience

You can contact our friendly Team, Monday - Friday between 9am - 4pm (excluding bank holidays):

Raising a concern

There are three ways to raise a concerns with Lancashire Teaching Hospitals outlined below.



 Where you have received a positive experience, we really value your feedback as it gives us an opportunity to reflect on what we do well in helping to provide excellent care with compassion.  

You may also wish to thank members of staff for the service and treatment that you have received.  This always helps to put a smile on their face and know that you are thankful for their support!

You can make a compiment by emailing:


Printable Leaflet

This leaflet provides information for patients, families and carers on how to give feedback and raise concerns:

Get in touch

Chorley and South Ribble Hospital

Preston Road



01257 261222

Royal Preston Hospital

Sharoe Green Lane




01772 716565

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