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Patient Experience and PALS

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The Patient Experience and PALS Team provides support for our patients, their families and carers. We aim to:

  • Actively listen and respond to concerns, suggestions or queries to help improve patients’ experiences
  • Provide information on NHS Services
  • Offer advice on the NHS Complaints process and provide information on how to seek independent advice if you wish to make a complaint
  • Feedback your views to the relevant staff, Chief Executive and Trust Board
  • Help the organisation learn from feedback and concerns to improve your experience

You can contact our friendly Team, Monday - Friday between 9.00am-12.00pm and then 1.00pm-3.00pm (excluding bank holidays):

Raising a concern

There are three ways to raise a concerns with Lancashire Teaching Hospitals outlined below.



Where you have received a positive experience, we really value your feedback as it gives us an opportunity to reflect on what we do well in helping to provide excellent care with compassion.  

You may also wish to thank members of staff for the service and treatment that you have received.  This always helps to put a smile on their face and know that you are thankful for their support!

You can make a compliment by emailing: PALS@LTHTR.NHS.UK


Patient Nominated Rewards Programme

Red circle with green outline - 3 stars insideThe LTHTR Proud Rewards are a great way for our patients to recognise and reward staff at Lancashire Teaching Hospitals, including our students and volunteers!

You can nominate an individual staff member or a team for a Patient Reward to thank and celebrate how they have provided you, or a family member with excellent care with compassion.

For a Patient to nominate, please complete this form to submit your nomination. 

The judging panel will be looking for a clear example of how an individual or team has provided excellent patient care with compassion, linking in with our Trust values.

We look forward to receiving your nominations and celebrating all the excellent work that happens at Lancashire Teaching Hospitals!

Is there a deadline?

No, nominations are always open. However, the cut off for nominations is the 15th of every month for them to be considered for the following months reward.

Image of staff membersImage of staff memberImage of staff membersImage of staff members

Printable Leaflet

This leaflet provides information for patients, families and carers on how to give feedback and raise concerns:

Get in touch

Chorley and South Ribble Hospital

Preston Road



01257 261222

Royal Preston Hospital

Sharoe Green Lane




01772 716565

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