Car Parking Patient FAQs

How does the car park work?

There are no barriers in place on our car parks, but cameras will read your vehicle registration number (VRN) when you enter the car park. 

  • You do not need to display a ticket
  • Before returning to your car, pay for your parking at one of our new payment kiosks. You can pay by card, cash (with change given) or
    • If you are in a hurry, or do not have any payment method available at the time of leaving, then you can visit www.parkgood2go.com and pay before midnight the day after your visit.
    • If you are a frequent visitor to our hospitals, but do not qualify for free parking, you can also set up an automatic payment at www.parkgood2go.com. Once you’ve registered your details, the cameras will recognise your vehicle each time you enter one of our car parks and deduct any charges automatically.
  • If you enter and leave the car park within 30 minutes, you do not have to pay and you will not be charged. 

Where does the money go for car parking charges?

Parking fees cover the cost of providing parking, including ownership, maintenance, security and staffing and are not designed to generate profit. Any incidental profits are put back into patient care.

Why ANPR instead of barriers and pay and display?

ANPR is a consistent means of charging for car parking. With ANPR you can pay in a flexible variety of ways, including after you have left the car park. It will be easier and more reliable for people to use and means you only pay for the time you spend in the car park.

What about motorbikes – will they be charged?

No. ANPR will recognise that their VRN is for a motorbike and parking will be free. Motorcycles are exempt from parking charges but should always be parked considerately.

How do I appeal against a parking charge notice (PCN)?

Appeals are made directly to the car park managing company ParkingEye. Information and contact numbers will be included with any PCN issued, either through the post or attached to a vehicle parked on site.

Who can I contact with any more questions or if I have a problem?

If you have a query or need advice about parking options and charges please contact:

  • General office at Chorley and South Ribble Hospital: 01257 245661
  • General office, Royal Preston Hospital: 01772 522528

Are there exemptions from parking charges or concessionary rates?

Yes, following Government Guidance in April 2021 there are a number of circumstances where parking is free. These are available on our car parking concessions page.

How is the concessionary rate of £2.50 calculated?

The rate is the lowest rate chargeable for visits of between one and two hours.  For patients with serious conditions and their visitors who would be eligible to apply for a concession, the likely time being spent at hospital will exceed two hours and therefore attract a higher charge.

Residents - Car parking and access

We are in dialogue with local residents and councillors about concerns about congestion on local streets caused by hospital traffic.  We are completely committed to working with our local communities to listen to concerns, and to take any action we can to resolve issues.  We will produce and publish a newsletter on our site as our plans develop and when there are any updates that relate to carparking and congestion on local residential streets.

If you have concerns about congestion on local residential streets, you may wish to contact your local councillor, or you can get in touch with our Facilities Project Manager, telephone 01772 523353