At Lancashire Teaching Hospitals, we are committed to fostering an open, kind and supportive culture where colleagues feel comfortable sharing ideas, concerns or suggestions. Speaking up helps us learn, improve and continue providing high‑quality care for our patients and each other.
Freedom to Speak Up is a confidential service for staff, offering a safe space to raise concerns about anything that gets in the way of patient care or affects your working life in a supportive and constructive way. Our Freedom to Speak Up Guardian – Christine Cain, is there to listen, provide a confidential and independent service.
Both current and former colleagues (including temporary staff such as agency or bank workers) can contact the guardian via email: freedomtospeakup@lthtr.nhs.uk or raise a concern through the risk management system - Ulysses, using the Freedom to Speak Up tab. Colleagues can speak up about anything that affects:
- The quality or safety of care
- Their own wellbeing or working environment
- Behaviours or interactions that don’t feel right
- Systems, processes or cultural issues
- Any concern they feel needs to be heard
Information for patients, families and the public:
Freedom to Speak Up is a service for staff. Patients, carers and members of the public who wish to raise a concern, share feedback or make a complaint should contact:
- PALS
By email: PALS@lthtr.nhs.uk
By phone: 01772 522 972
