The results of the annual NHS Staff Survey have now been announced, and despite challenging circumstances, Lancashire Teaching Hospitals NHS Trust is pleased to be one of only three Trusts in the North West to have increased our overall staff satisfaction score.
The Staff Survey is the largest of its kind and is carried out across thousands of NHS organisations across the country. The results are linked to the national NHS People Promise - a pledge that everyone in the NHS will help improve the experience of working in the organisation.
The themes of the promise are; we are compassionate and inclusive; we are recognised and rewarded; we each have a voice that counts; we are safe and healthy; we are always learning; we work flexibly and we are a team.
This year, for the first time, we are above national average in all areas of the NHS People Promise.
We can see an overall improvement across colleague morale and out of the 96 questions asked, we are pleased to see we have made improvements in 71 questions. This is encouraging as we continue to work towards our Trust’s ambition to be a great place to work.
The results show overall improvements in how colleagues feel about their team, especially the opportunities they have to meet and talk about their team’s effectiveness, how valued they feel by their team and that they enjoy working with colleagues in their team.
We can also see that colleagues feel there are opportunities to participate in learning and personal development, that there are opportunities for flexible working and that they feel more able to discuss work life balance with their manger.
While it’s important to focus on the positive scores we should take pride in, it’s also right to recognise where more work needs to be done, including resolving health, safety and building issues raised, and improving the way colleagues feel able to raise concerns, so they know they have been heard and listened to. We recognise that times are tough for many of our colleagues and we want them to know that we are listening, so that we can take action and support them as best we can.
Following the results, Chief Executive, Kevin McGee, said: “I’m grateful to all our colleagues who took the time to fill the survey in – 4,367 (47%) completed the questionnaire which is a 10% increase on our previous year. Thank you for your continued commitment and dedication to your work, our patients, service users and our Trust.
“I know, working together as one team, we will continue to make improvements that will help make our Trust a great place to work. I am delighted with the improvements in our staff survey over the last 12 months and my hope is that this time next year we see even greater progress.”
The full survey results for our Trust can be accessed online.