Audiology - Hearing & Balance Service


Changes to Audiology Services During COVID-19 outbreak.

In Line with COVID-19 guidance and for safety, with immediate effect all Drop in Hearing Aid Repair sessions at Preston and Chorley Hospitals have been cancelled until further notice.

If you have a hearing aid provided by ourselves at the hospital and require batteries, please call us and a supply will be posted out to you.

If you are having a problem with your hearing aid, please call us for advice. If we cannot resolve the problem over the telephone, the hearing aid can either be posted to us at the address below,

Alternatively, an appointment can be arranged for you to attend one of our clinics at Royal Preston Hospital or Chorley and District General Hospital. Please note that access to the building will be restricted and you will not have access into the department until your EXACT appointment time.

Hearing Aids (Adults)

If you feel you may need a hearing aid, the first step is to visit your GP who can refer you in to see us at either Royal Preston Hospital or Chorley and South Ribble Hospital. We will test your hearing and if necessary we will issue you with one or two hearing aids either on the day or at a further appointment. There are different types of hearing aids depending on the level of your hearing loss, but all of the hearing aids we issue are digital and fit ‘behind the ear’ (BTE)

Repair Clinic

We will no longer be offering a drop-in service for hearing aid users but we will still be offering servicing and repairs by appointment only this is to maintain the safety of our patients and staff going forwards.

Appointments can be made by phone and will usually be available on the same day. You should be able to go straight into your appointment without sitting in a busy waiting room and you will have longer to discuss your needs with an Audiologist or Technician.


Manager: Chris Brockbank, Audiology Service Lead

Phone: 01772 522751

Email: *Please note our new address from July 2020

Postal Address: Hearing & Balance Service, Royal Preston Hospital, Sharoe Green Lane, Fulwood, Preston. PR2 9HT

Our Audiology Service provides:

  • A hearing assessment within two to three weeks of a referral from your GP
  • Digital hearing aid fitting
  • Lifetime supply of batteries
  • Repair and advice service
  • Reassessment every three years

With a referral from your GP or ENT consultant we also provide:

  • Balance clinics and vestibular rehabilitation
  • Tinnitus clinics offering counselling, information and support
  • Specialist hearing aids and hearing therapy

Why choose us?

  • We have more than 30 years’ experience
  • Our service is completely free – we provide objective medical advice, no salespeople, or pressure to buy anything

If you are struggling with your hearing ask your GP for a referral to the Audiology Department at Royal Preston or Chorley and South Ribble Hospitals.

How to find us


At Royal Preston Hospital we are located at the side of the hospital, avoid the main hospital entrance and follow the road to the left until you reach the ‘Audiology & ENT Suite’.

If you are coming by car, aim for car park G

If you are coming by bus, ask for St.Clare’s Church


At Chorley & South Ribble Hospital we are located within Outpatients Department

Instructional videos

We have collated some videos which may be of help whilst you are unable to attend the department

Hearing Aid

How to remove hearing aid with ear mould

How to place a hearing aid with dome on the ear

How to remove a hearing aid with dome from the ear

How to remove an Oticon hearing aid with mould from the ear

How to change the battery in an Oticon hearing aid

How to change the program on an Oticon hearing aid with programs set

Hearing Aid Troubleshooting Guide

Communication Skills for you

Communication Skills for Family and Friends

How to connect hearing aids to wireless accessories | Oticon

Hearing Test

If you have been made an appointment for a hearing test, there will be new systems in place which will be different to what you may have experienced in the past. Please read through this presentation to see what will happen on the day.

Hearing Test - What to Expect [pdf] 231KB


You may also be interested in the following organisations: 

Information on Hearing Loss in patients with Learning Disabilities

It is very common to have a hearing loss in people with a learning disability; often as many as 4 in 10 people have some hearing loss. If a hearing loss is not identified and treated it can make worse the effects of the learning disability.

You may not be aware of any change in your hearing but should you or your family/carer/support worker notice any possible problems with your hearing, a referral to Audiology may be appropriate.


Please take a look at the information below to help you understand more about Audiology.

Who patients will see

When invited to an Audiology appointment you will be greeted by a receptionist and you will then meet an Audiologist or an Assistant Audiologist. All procedures will be fully explained and consent to treatment will be requested.

Hearing Aids

Hearing aids are a great way to help people with permanent hearing problems to hear better.

Please click below for information videos to help you use your hearing aids

Hospital Passport

Your hospital passport should be taken to all of your health appointments. This is a great booklet that helps others to get to know you quickly and is especially helpful if you can not communicate or describe how you feel.  It will tell people what you like and what you don’t like. Always have one ready and filled in should you need to take it somewhere.

If you are admitted to hospital the staff should ask to see your care passport. It is your booklet for you to keep safe.

If you are going into hospital and need extra help please call PALS on 01772 522972

Moving from children’s services to adult services

Your feedback about the service

We ask for feedback from patients in relation to our service and use the comments to help improve our service for patients with learning disabilities. A short feedback form will be emailed to you and we encourage you to complete it. A family member/carer/ support worker could help you complete it.

Newborn hearing screening

Newborn hearing screeners: 01772 524128

Useful Links

Battery safety alert information

Due to recent safety concerns - remember to keep your hearing aid batteries out of sight and out of reach of children and pets to prevent them being swallowed. This could be in a raised cabinet, or a cupboard locked with a key or child-locking mechanism. If you drop a battery then pick it up straight away. It’s important to consider that curious pets such as dogs have also been known to swallow hearing aid batteries.

If you or anyone in your household has swallowed a hearing aid battery, seek immediate medical attention. If your pet has swallowed a hearing aid battery it’s advised that you seek veterinary attention as soon as possible. When changing out hearing aid batteries avoid placing the battery in your mouth or holding it between your lips. This can contaminate the battery, or more seriously lead to accidental ingestion. When the batteries run out, keep them somewhere secure and safe until such a time that you can take them to a place for safe disposal via recycling.