Wheelchair service

If the Specialist Mobility Rehabilitation Centre has provided your wheelchair you may find the information below useful.

Please remember that we are here to help you, even though you may never need to visit the Centre. Please telephone us on 01772 716921 if you require assistance. We are available between 9am and 5pm Monday to Thursday and from 9am until 4.30pm on Fridays.

How are our services organised?

We provide wheelchairs for patients with a long-term disability, which adversely affects their walking ability. A full service is provided for patients requiring all types of wheelchairs, including special seating and cushions. 

The wheelchair Service offers Personal Wheelchair Budgets. The aim of Personal Wheelchair Budgets is to improve choice and control for patients who use a wheelchair

Our services are organised from the Centre and delivered through a private contractor working in the community. The contractor also modifies and reconditions wheelchairs, providing a collection and delivery service and carries out repairs and preventative maintenance in patients' homes.

Rehabilitation Engineers provide clinics with local therapists at nine locations throughout the area served. Specialist clinics involving rehabilitation engineers, occupational therapists and clinical staff are provided at the Centre and selected local clinics. Rehabilitation engineers and occupational therapists carry out home visits.

If your wheelchair needs attention you should contact your repair contractor. The Contractors workshops are open Monday to Thursday from 8.30am to 5pm and 8.30am to 4pm Fridays (repairs can also be reported via the Centre).


General repairs are conducted between the hours of 08.30 and 17.00. Repairs will be carried out within the contracted time of 3 working days.

Emergency Repairs

An emergency repair service is available between the hours of 5pm and 11pm and 7am to 8.30am. Emergency repairs will be prioritised according patient need.

Personal Wheelchair Budget (Pwb)

A PWB is a scheme offered to provide a wider choice for those needing to use a wheelchair.

At your assessment you will discuss your health and well-being needs and the outcomes that you want to achieve with your wheelchair with a clinician. This will be recorded on your support plan.

If you are eligible for NHS provision you will be prescribed an NHS wheelchair; the cost of provision to the NHS is your notional personal wheelchair budget. There will then be a choice of how to use your PWB.

Personal Wheelchair Budget Options At A Glance

Notional Personal Wheelchair Budget



Contribution from you

Repair and maintenance

NHS Provision

NHS Provision


Free of charge via the approved repair service

Alternative Wheelchair

Upgrade to an alternative model within the NHS range

The difference between NHS provision and the model you choose

Free of charge via the approved repair service

Top Up

Add on features to your NHS wheelchair

Cost of the feature that you choose

You will need to pay for maintaining the additional features and their replacement

Third Party Personal Wheelchair Budget

You can use your PWB towards a wheelchair purchased via an independent provider outside of the NHS. It needs to be in the same category as the one you would be entitled to from the NHS

The difference between the PWB value and the wheelchair you choose

A contribution will be included in the final budget calculation; as the owner of a private wheelchair you will be responsible for repairs





At your assessment you will be advised which budgets you are eligible for. With a rapidly changing medical condition it may be more appropriate to stay with the notional PWB options in order for the NHS to support your needs as they change.

Notional PWB: Alternative Wheelchair

You can choose to upgrade your wheelchair within the Wheelchair Service range. The NHS will contribute an amount which is the same value as your prescribed wheelchair. The difference in cost (including VAT at 20%) is needed before ordering. The wheelchair remains the property of the NHS who will provide free repairs and maintenance.

Notional Pwb: Top Up For Additional Features

You can choose and pay to have additional features added to the wheelchair prescribed by the Wheelchair Service. Payment (including VAT at 20%) is needed before ordering. The wheelchair remains the property of the NHS who will provide free repairs and maintenance but you will be responsible for the repair and replacement of the additional features via the approved repair service.

Third Party PWB

  • You will be given an amount which is the same value as your prescribed NHS wheelchair together with a one off payment to cover repair and maintenance costs that you will be responsible for arranging. 
  • The wheelchair you choose will have to meet your mobility and postural needs and be in the same category as the chair prescribed, e.g. manual or powered.
  • You will need to choose a wheelchair from a supplier who accepts the PWB scheme.
  • The Wheelchair Service needs to approve your choice before purchase. A PWB cannot be issued retrospectively i.e. you cannot buy a wheelchair and then ask for your PWB.
  • If pressure relieving cushions, postural/special seating is provided by the NHS, your chosen wheelchair must be compatible with the accessories provided.

Longevity of Equipment

A typical adult wheelchair lasts a minimum of 5 years, for children changes are needed more often as they grow, usually 2-3 years. This may also be the case with some clients whose clinical needs change rapidly. 

CONTACT DETAILS: Specialist Mobility Rehabilitation Centre, Preston Business Centre, Watling Street Road, Fulwood, Preston.  PR2 8DY   Tel: 01772 716921

Opening times: Monday to Friday 8:30am to 4:30pm excluding bank holidays