The Patient Advice and Liaison Service (PALS) provides support for our patients, their families and carers. 
PALS aims to :

  • Provide information to patients, relatives and carers about hospital services
  • Support patients, relatives and carers to resolve any issues with care promptly
  • Enable information provided by patients, relatives and carers about care to improve services for the future
  • Inform patients, relatives and carers about the complaints procedure and independent advocacy services

The PALS team is unable to :

  • Provide direct medical advice
  • Provide an advocacy service
  • Provide counselling
  • Provide legal advice
  • Provide independent support for individuals making a formal complaint under the NHS complaints system
  • Support patients, relatives or carers to pursue a concern once the complaints procedure has been exhausted
  • Support patients, relatives or carers to take legal action in pursuit of a complaint 

You can contact the PALS team :

An answerphone service is available outside of those hours.  

Alternatively, you can visit the PALS office (Temporarily situated in the Estates office next to ENT / Audiology whilst main entrance refurb is completed) at the Royal Preston Hospital between 9am – 4pm Monday to Friday. 

PALS visit ward areas at both hospitals weekly to offer patients and visitors support and information.

Compliments, Concerns and Complaints Leaflet

Compliments, Concerns and Complaints Leaflet.pdf [pdf] 932KB