Patients recommend local hospital trust

Friends and family test graphicLancashire Teaching Hospitals NHS Foundation Trust has performed better than the national average in the Department of Health’s new Friends and Family Survey.

The NHS Friends and Family Survey asks patients in hospitals across the country whether they would recommend Emergency Departments and inpatient wards to their nearest and dearest, based on their own experience. 

Lancashire Teaching Hospitals’ Emergency Department scored 69 against a national average of 54, and inpatient care scored 75 against a national average of 71.

Sue Reed, Nursing Director of Lancashire Teaching Hospitals NHS Foundation Trust said, “The Friends and Family Survey is a simple indicator of patient satisfaction and we are delighted that the initial results show that more patients than the national average are likely to recommend care at our hospitals.  

“The Friends and Family Survey results correspond with the positive comments we receive about our services and staff every day.  We routinely ask patients for detailed feedback about a range of topics, and review every comment, compliment and complaint we receive because we want to make sure we get things right for every patient on every occasion.  In recent months we have made a number of changes in direct response to feedback from patients, including increasing meal options and presentation for children and young people; protecting meal times; and introducing initiatives to improve the quality of rest and sleep for inpatients.

“In the coming weeks we’ll also be focusing on encouraging everyone who stays in hospital or comes to the Emergency Department to take part in the survey, to make sure the results are as representative as possible.”

Karen Partington, Chief Executive of Lancashire Teaching Hospitals NHS Foundation Trust said, “The Friends and Family Survey along with our other patient feedback activities helps us identify what’s working well and what we need to improve, to make sure we always provide excellent care with compassion.”