Care Quality Commission Inspection

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nurse at patients bed side Some examples of what our patients said to inspectors :

“'I have had absolutely first class care. They have all been brilliant!''

''The staff have been very kind and caring.''

''I cannot thank them enough. They have been wonderful.''

''I cannot fault any of the staff. They are all very caring and nothing is too much trouble. It is really lovely here."

A Care Quality Commission’s inspection of our hospitals in November has found that we have systems in place to manage risks and assure the health, welfare and safety of people who receive care, and that we are protecting patients from infection.

The Care Quality Commission spoke with 31 patients at Royal Preston Hospital, and 17 patients at Chorley and South Ribble Hospital, and concluded that “The vast majority of discussions we held were very positive. Most people who were using or who had recently used the service, expressed satisfaction with their care and treatment.”

Karen Partington, Chief Executive of Lancashire Teaching Hospitals NHS Foundation Trust said, “Overall the inspection was really positive and found many examples of excellent care and treatment.  We are very pleased that inspectors recognised our commitment to providing safe and effective services, and highlighted our rigorous and successful approach to prevent infections.  Inspectors saw every member of staff behave exactly as we would wish, looking after patients with care and compassion.

"The CQC judged that we met all five standards at Chorley and South Ribble Hospital, but they identified some minor concerns which could have a minor impact on people who use services at Royal Preston Hospital, which meant three standards were not achieved.  In this new inspection regime any minor concern results in a judgement that action is needed, and therefore the standard is not achieved.

“It is important to say that the CQC did not have a single major or even moderate concern about the quality of the care we provide at either hospital, and was fully assured that the minor concerns inspectors identified could be resolved quickly and easily.  We want to make sure that every single patient always receives the highest standards of care. Action had already been taken to resolve some of the issues prior to the inspection, and we are confident that the further measures we are implementing will fully address the minor concerns of the CQC.”

The CQC’s summary for Royal Preston Hospital

“During the inspection we looked at the care people received and how their welfare was promoted. We found that the vast majority of patients received safe and effective care that met their needs. However, we also found people's experiences were variable in relation to having a lot of ward moves or not being on the correct ward to meet their needs.

We inspected the area of cleanliness and infection control and found the Trust had good arrangements in place to help ensure that people were cared for in a clean, hygienic environment and were protected from the risk of infection.

We assessed staffing levels. We found there were safe staffing levels in most areas and that the Trust had implemented a number of positive measures to maintain safe staffing levels. However, we did find that not all areas of the service used procedures for responding to unexpected, short notice requirements effectively.

Arrangements for the monitoring of quality and safety were assessed. We saw there were good processes in place that enabled managers to monitor standards, identify risk and respond appropriately to adverse incidents.

We looked at how the Trust enabled people to raise concerns and their processes for responding. We found this area was in need of improvement.”

The CQC’s summary for Chorley and South Ribble Hospital

“During the inspection we looked at the care people received and how their welfare was promoted. We found that people received safe and effective care that met their needs.

We inspected the area of cleanliness and infection control and found that the Trust had good arrangements in place to help ensure that people were cared for in a clean, hygienic environment and protected from the risk of infection.

We assessed staffing levels. We found there were safe staffing levels in all the areas we visited and that the Trust had implemented a number of positive measures to maintain safe staffing levels.

Arrangements for the monitoring of quality and safety were assessed. We found that there were good processes in place that enabled managers to monitor standards, identify risk and respond appropriately to adverse incidents.

We looked at how the Trust enabled people to raise concerns and their processes for responding to complaints. We found that the Trust were implementing a number of positive improvements to help ensure that people's complaints were responded to in a timely and appropriate manner.”