First results from new Friends and Family test

Friends and familyLancashire Teaching Hospitals NHS Foundation Trust has received the first set of results from the new Friends and Family test, which was launched in March.

The results from the first month showed that 70% of patients at Royal Preston and Chorley and South Ribble hospitals who completed the survey cards said they would be extremely likely to recommend the ward or department they were treated in, with a further 24% stating that they would be likely to recommend it. 

The new test was launched by the government to provide patients with an opportunity to provide feedback about the care and treatment they received whilst in hospital.   Patients are asked whether they would recommend hospital wards and Emergency Departments to their friends and family if they needed similar care or treatment and are invited to give feedback about the quality of care they have received. 

Steve O’Brien, Associate Director of Quality, said:”We value all feedback from patients and we have used a wide range of ways to gather patient feedback in our hospitals for a number of years. The new Friends and Family test provides an additional source of patient feedback and I would urge everyone who receives a survey card to please complete it and return it to us. It is only with your feedback that we can replicate good practice and identify areas where we can continue to make improvements.”

Chief executive of Lancashire Teaching Hospitals, Karen Partington, said: “This feedback is a very positive achievement and shows that our staff are consistently providing excellent care with compassion to patients. I am delighted that we have had such a good start with the new test, but we are not complacent and will continue to focus on building upon these results and making improvements.”