Changes to concessionary car parking charges for patients and visitors
From April 2021, the Government has introduced new guidance on the provision of free car parking for certain groups of hospital patients and visitors. This means that the following people are now eligible to receive free parking at our hospitals:
Disabled people holding a valid Blue Badge
- Frequent outpatient attendees, defined as those who are required to attend hospital for an appointment at least three times within a month for at least three months.
- Parents or guardians of sick children staying overnight in the hospital
In addition to the above, and in line with our existing concessionary parking arrangements, the Trust will continue to offer:
- Free parking to patients with a life-long condition requiring two or more hospital visits per week (this mainly applies to our renal dialysis patients)
- Family visitors to a gravely ill inpatient a concessionary parking fee of £2.50 per day
- Family visitors to a relative with an extended stay in hospital beyond 21 days a concessionary parking fee of £2.50 per day
Applying for a Parking Concession
Patients, relatives or carers who are eligible for free or concessionary parking will firstly need to speak to the clinical staff on the ward, clinic, or department to complete a form.
Any completed and endorsed car parking concessions certificate application forms can then be taken to the General Office.
The General Office will then process the application and issue the appropriate concession
Only the General Offices can issue concessions or deal with travel expense claims.
Therefore, concessions can only be issued, and expense claims made during the times listed below.
Royal Preston Hospital
Mon – Thurs 9.00am – 4.15pm.
Fri 9.00am – 4.00pm
Chorley and South Ribble Hospital
Mon – Thurs. 8.30am – 4.15pm.
Fri 8.30am – 3.00pm
The national NHS Healthcare Travel Cost Scheme (see www.nhs.uk) refunds reasonable travel costs of hospital patients if they or their partner are receiving a qualifying state benefit or allowance, or meet the eligibility criteria of the NHS Low Income Scheme. If eligibility criteria are met, travel and parking costs can be reimbursed by the hospital General Office, or by submitting the HC5 (T) form which is on the NHS Choices website.
Car Park Management and Parking Payment System
From December 21st 2018 we introduced a new parking management and payment system at Royal Preston and Chorley and South Ribble Hospitals.
This replaced our old barriers and pay and display machines with an automated number plate recognition system called ANPR. Cameras read your vehicle registration number (VRN) when you enter the car park so you don't need to put a ticket on your windscreen.
This new system means that you do not need to ‘pay and display’ a parking ticket. Instead, anybody using our car parks should pay at one of the payment kiosks before leaving.
If you are in the car park for less than 30 minutes, you do not need to enter your registration number into a kiosk.
If you have a query or complaint about the car park system, or believe you have been overcharged, or wish to discuss an appeal against a Parking Charge Notice please visit www.parkingeye.co.uk/appeal
As of July 2017
Up to 30 minutes (you do not need to enter your registration number into a kiosk)
Up to 1 hour
Up to 2 hours
Up to 4 hours
Up to 6 hours
Up to 8 hours
More than 8 hours
Paying for your parking
- Parking fees apply 24 hours a day, 7 days per week (except Christmas Day).
- Motorcycles are exempt from parking charges but should always be parked considerately.
- Parking payments are not transferrable between sites.
In order to pay for your parking you will need to know your registration number .
If you don’t know it, please write it down and keep it with you. Our payment kiosks accept cash (both coins and notes) and give change. You can also make payment by credit/debit card. There is also a facility which enables you to pay online via the parkgood2go system. Additionally and if you have left the hospital without paying for whatever reason, you can use parkgood2go to pay for your parking time up to midnight on the day after your visit.
Where to park
Royal Preston Hospital postcode for sat navs is PR2 9HT. You can view a map of the hospital site and car parks here.
Chorley and South Ribble Hospital postcode for sat navs is PR7 1PP. You can view a map of the hospital site and car parks here.
Public parking areas are indicated by the blue P symbols while staff parking areas are clearly labelled and marked with a green P symbol. Patients and visitors must not park in staff car parks.
Drop-offs and pick-ups
The parking management system at both hospitals allows up to 30 minutes for drop-offs and pick-ups. Visitors using the car parks for this purpose do not need to enter their registration into the payment kiosks providing they have left the drop-off area within 30 minutes. Please be aware though that spending longer than this in a car park without paying the appropriate fee, even if you stay with your vehicle, will result in a parking charge notice.
Parking Charge Notices (PCNs) and the appeals process
Parking Charge Notices (PCNs)
Please note that motorists who fail to pay the appropriate tariff for their stay or otherwise breach the car parking terms and conditions at either hospital may be issued with a PCN by the Trusts contracting partner ParkingEye. These charges are set at £70 or £42 if paid within 14 days.
There is however a thorough appeals process to waive these charges in appropriate circumstances, such as medical emergencies. Details of how to appeal are issued with parking charge notices. ParkingEye has substantial experience managing parking facilities for NHS organisations and operates a dedicated NHS-specific appeals team. This team considers any appeals based on guidance issued by the Trust.
If you have received a PCN following your visit to either of our hospitals, you will need to contact ParkingEye directly to pay the charge. (https://payments.parkingeye.co.uk/).
We encourage anyone who feels they have received a PCN unfairly to contact ParkingEye to lodge an appeal. (www.parkingeye.co.uk/appeal).
Additionally, any motorists who have their initial appeal rejected by ParkingEye and the Trust are able to further appeal through the independent body POPLA (Parking on Private Land Appeals) within 28 days. Click here for further information about making an appeal through POPLA.
How does the new system work?
There are no barriers in place, but cameras will read your vehicle registration number (VRN) when you enter the car park.
- You do not need to display a ticket
- Before returning to your car, pay for your parking at one of our new payment kiosks. You can pay by card, cash (with change given) or
- If you are in a hurry or do not have any payment method available at the time of leaving then you can visit www.parkgood2go.com and pay before midnight the day after your vist.
- If you are a frequent visitor to our hospitals you can also set up an automatic payment at www.parkgood2go.com. Once you’ve registered your details, the cameras will recognise your vehicle each time you enter one of our car parks and deduct any charges automatically.
- If you enter and leave the car park within 30 minutes, you do not have to pay and you will not be charged.
Are you putting up car parking charges – and where does the money go?
Our general car parking charges will not be changing.
However, we will be widening our concessionary parking rate to make this more equitable for a wider range of visitors and patients requiring frequent attendance or visit for long periods of time. More information about this is available here.
Parking fees cover the cost of providing parking, including ownership, maintenance, security and staffing and are not designed to generate profit. Any incidental profits are put back into patient care.
Why ANPR instead of barriers and pay and display?
ANPR is a consistent means of charging for car parking. With ANPR you can pay in a flexible variety of ways, including after you have left the car park. It will be easier and more reliable for people to use and means you only pay for the time you spend in the car park.
What about motorbikes – will they be charged?
No. ANPR will recognise that their VRN is for a motorbike and parking will be free. Motorcycles are exempt from parking charges but should always be parked considerately.
How do I appeal against a parking charge notice (PCN)?
Appeals are made directly to the car park managing company ParkingEye. Information and contact numbers will be included with any PCN issued, either through the post or attached to a vehicle parked on site.
Why haven't you built a multi-story car park at the Royal Preston?
At the moment we have other priorities for capital expenditure. In light of the financial pressures which we face, we are deferring decisions for any significant investment in car parking facilities. We also await the outcome of the Our Health Our Care consultation in 2019 which will affect how services will be provided in the future.
Who can I contact with any more questions or if I have a problem?
If you have a query or need advice about parking options and charges please contact:
- General office at Chorley and South Ribble Hospital: 01257 245661
- General office, Royal Preston Hospital: 01772 522528