Hearing Aid Department (Adult Service)

If you feel you may need a hearing aid, the first step is to visit your GP who can refer you in to see us at either Royal Preston Hospital or Chorley and South Ribble Hospital. We will test your hearing and if necessary we will issue you with one or two hearing aids either on the day or at a further appointment. There are different types of hearing aids depending on the level of your hearing loss, but all of the hearing aids we issue are digital and fit ‘behind the ear’ (BTE)

Drop in clinic


Changes to Audiology Services During COVID-19 outbreak.

In Line with COVID-19 guidance and for safety, with immediate effect all appointments and Drop in Hearing Aid Repair sessions at Preston and Chorley Hospitals have been cancelled until further notice.

If you have a hearing aid provided by ourselves at the hospital and require batteries, please call us and a supply will be posted out to you.

If you are having a problem with your hearing aid, please call us for advice. If we cannot resolve the problem over the telephone, the hearing aid can either be posted to us at the address below, or a time can be arranged for you to drop the hearing aid off at the department – you will not be allowed inside the building but can wait outside for the hearing aid to be serviced



Manager: Chris Brockbank, Audiology Service Lead

Phone: 01772 522751


SMS: unfortunately this service is no longer available

Postal Address: Hearing & Balance Service, Royal Preston Hospital, Sharoe Green Lane, Fulwood, Preston. PR2 9HT

Our Audiology Service provides :

  • A hearing assessment within two to three weeks of a referral from your GP
  • Digital hearing aid fitting
  • Lifetime supply of batteries
  • Regular drop-in repair and advice service
  • Reassessment every three years

With a referral from your GP or ENT consultant we also provide:

  • Balance clinics and vestibular rehabilitation
  • Tinnitus clinics offering counselling, information and support
  • Specialist hearing aids and hearing therapy

Why choose us?

  • We have more than 30 years’ experience
  • Our service is completely free – we provide objective medical advice, no salespeople, or pressure to buy anything

If you are struggling with your hearing ask your GP for a referral to the Audiology Department at Royal Preston or Chorley and South Ribble Hospitals.

How to find us


At Royal Preston Hospital we are located at the side of the hospital, avoid the main hospital entrance and follow the road to the left until you reach the ‘Audiology & ENT Suite’.

If you are coming by car, aim for car park G

If you are coming by bus, ask for St.Claire’s Church


At Chorley & South Ribble Hospital we are located within Outpatients Department


Instructional videos

How to change the battery

How to clean your hearing aid with a cloth

How to clean your thin tube 

How to clean your hearing aid and ear mould 

How to place hearing aid with ear mould 

How to remove hearing aid with ear mould

How to place a hearing aid with dome on the ear

How to remove a hearing aid with dome from the ear

How to remove an Oticon hearing aid with mould from the ear

How to change the battery in an Oticon hearing aid

How to change the program on an Oticon hearing aid with programs set